911 Emergency Dispatcher — Calm, Precise Communicator (24/7)

Emergency Telecommunicator Services; Fostoria (MI); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Fostoria, MI is seeking dedicated 911 emergency dispatchers to join its public safety operations. Dispatchers receive emergency and nonemergency calls, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, accurate typing, active listening, and the ability to manage multiple systems.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience or certifications.
• Useful skills include accurate typing, active listening, clear speech and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma

Job description

Emergency Telecommunicator Services in Fostoria, MI is seeking dedicated 911 emergency dispatchers to join its public safety operations. Dispatchers receive emergency and nonemergency calls, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, accurate typing, active listening, and the ability to manage multiple systems.