911 Dispatcher: Calm, Critical-Call Operator

911 Emergency Communications; Saranac (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

911 Emergency Communications in Saranac, MI seeks an emergency dispatcher to handle calls, verify locations, and coordinate responders. The role requires calm communication, strong listening skills, and accuracy under pressure. Training will cover CAD systems, protocols, and safety procedures.

Overtime and variable shifts are common in public safety dispatch. Applicants should have a high school diploma or GED and demonstrated typing and communication abilities.

Qualifications

• High school diploma or GED required or accepted.
• Strong typing and listening skills are essential.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Verify addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using standard questions and agency procedures.
• Enter incident information into CAD systems accurately.
• Dispatch appropriate responders as assigned to radio operations.
• Monitor radio traffic and relay updates to responders as incidents evolve.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications in Saranac, MI seeks an emergency dispatcher to handle calls, verify locations, and coordinate responders. The role requires calm communication, strong listening skills, and accuracy under pressure. Training will cover CAD systems, protocols, and safety procedures.

Overtime and variable shifts are common in public safety dispatch. Applicants should have a high school diploma or GED and demonstrated typing and communication abilities.