911 Emergency Dispatcher — Real-time Public Safety Operator

Emergency Telecommunicator Services; Mikado Township (MI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Mikado, MI is seeking 911 Emergency Dispatchers to join a fast-paced public safety answering environment. You will handle urgent and routine calls while coordinating responders and maintaining precise incident details.

Applicants should have strong typing, listening, and communication skills, plus basic computer proficiency. The role may involve overnight or weekend shifts and overtime as required by the agency.

Qualifications

• High school diploma or GED required or equivalent.
• Strong typing and listening skills essential.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Tools

Computer-aided Dispatch (CAD)

Job description

Emergency Telecommunicator Services in Mikado, MI is seeking 911 Emergency Dispatchers to join a fast-paced public safety answering environment. You will handle urgent and routine calls while coordinating responders and maintaining precise incident details.

Applicants should have strong typing, listening, and communication skills, plus basic computer proficiency. The role may involve overnight or weekend shifts and overtime as required by the agency.