Emergency Medical Dispatcher: Life-Saving Calls & Coordination

911 Emergency Communications; Mendota Heights (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Continuing education

Job summary

911 Emergency Communications in Mendota, MN seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and guide responders. The role requires an EMD certification (or equivalent) and CPR training, with EMT/paramedic credentials not universally required.

Candidates may face overnight shifts and rotating schedules depending on assignment. This position involves following dispatch protocols, documenting calls, and coordinating ambulance resources as needed to ensure

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials (not universal)

Job description

911 Emergency Communications in Mendota, MN seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and guide responders. The role requires an EMD certification (or equivalent) and CPR training, with EMT/paramedic credentials not universally required.

Candidates may face overnight shifts and rotating schedules depending on assignment. This position involves following dispatch protocols, documenting calls, and coordinating ambulance resources as needed to ensure