911 Emergency Dispatcher: Calm, Critical Public Safety

911 Emergency Communications; Mason (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

911 Emergency Communications in Tipton, TN is seeking focused dispatchers to connect callers needing urgent help with public safety responders. You may receive emergency and nonemergency calls, confirm incident locations, and relay accurate information while coordinating police, fire, or EMS resources per agency procedures.

The role requires calm, clear communication and the ability to manage multiple radio and computer systems.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit without experience; others require related exposure or certifications.
• Typing and listening skills are essential, with clear speech and composure under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details; assess safety concerns.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations and monitor radio traffic.
• Provide caller instructions within training limits and maintain accurate records.

Skills

Calm communication

Active listening

Typing

Multitasking

Clear speech

Computer proficiency

Education

High school diploma

Tools

CAD software

Radio consoles

Phone systems

Job description

911 Emergency Communications in Tipton, TN is seeking focused dispatchers to connect callers needing urgent help with public safety responders. You may receive emergency and nonemergency calls, confirm incident locations, and relay accurate information while coordinating police, fire, or EMS resources per agency procedures.

The role requires calm, clear communication and the ability to manage multiple radio and computer systems.