911 Emergency Dispatcher — Calm, Critical Impact

Emergency Telecommunicator Services; Lowry (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers for Lowry, VA. You may receive emergency and nonemergency calls, confirm locations, and coordinate responders according to agency procedures.

The role requires calm communication, precise typing, active listening, and the ability to manage multiple systems. Training and agency requirements apply, with shifts including nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD) systems

Job description

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers for Lowry, VA. You may receive emergency and nonemergency calls, confirm locations, and coordinate responders according to agency procedures.

The role requires calm communication, precise typing, active listening, and the ability to manage multiple systems. Training and agency requirements apply, with shifts including nights, weekends, and overtime.