911 Emergency Dispatcher: Calm, Critical Communications

County Emergency Communications; Victorville (CA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Victorville, CA seeks qualified dispatchers to connect callers with police, fire, and EMS resources. Responsibilities include handling emergency and nonemergency calls, verifying locations, and coordinating responders through CAD systems.

The role emphasizes calm communication, accurate information relay, and the ability to manage multiple screens and procedures in a fast-paced environment.

Qualifications

• High school diploma or equivalent is commonly required.
• Useful skills include accurate typing, active listening, clear speech, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidentiality.

Skills

Active listening

Typing

Calm under pressure

Clear speech

Education

High school diploma

Tools

Computer-aided dispatch

Job description

County Emergency Communications in Victorville, CA seeks qualified dispatchers to connect callers with police, fire, and EMS resources. Responsibilities include handling emergency and nonemergency calls, verifying locations, and coordinating responders through CAD systems.

The role emphasizes calm communication, accurate information relay, and the ability to manage multiple screens and procedures in a fast-paced environment.