911 Emergency Dispatcher — Calm, Critical Communications

County Emergency Communications; Utqiaġvik (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Barrow, AK seeks an experienced 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will verify locations, manage multiple communications systems, and relay critical information for rapid response.

The role requires calm, precise communication, data entry accuracy, and the ability to handle high-stress situations on a potentially rotating schedule. Training and formal testing determine eligibility and qualifications.

Qualifications

• A high school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Typing, listening, and clear speech are essential in this role.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

County Emergency Communications in Barrow, AK seeks an experienced 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will verify locations, manage multiple communications systems, and relay critical information for rapid response.

The role requires calm, precise communication, data entry accuracy, and the ability to handle high-stress situations on a potentially rotating schedule. Training and formal testing determine eligibility and qualifications.