911 Emergency Dispatcher — Calm, Critical Response 24/7

911 Emergency Communications; Anchorage (AK); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

911 Emergency Communications in Eagle, AK seeks an emergency dispatcher to connect callers with public safety responders and manage critical information across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and dispatching appropriate units while maintaining accurate records. Training and varied shifts are typical, with overtime opportunities and strict confidentiality.

Qualifications

• High school diploma or equivalent commonly required; some agencies seek prior experience or certifications.
• Accurate typing, active listening, clear speech, basic computer skills, and ability to organize information under pressure.
• Official announcements determine testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Eagle, AK seeks an emergency dispatcher to connect callers with public safety responders and manage critical information across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and dispatching appropriate units while maintaining accurate records. Training and varied shifts are typical, with overtime opportunities and strict confidentiality.