Life-Saving Emergency Medical Dispatcher: Call Triage & Dispatch

911 Emergency Communications; Utqiaġvik (AK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Education/continuing education support

Certification support

Job summary

911 Emergency Communications in Barrow, AK is seeking a qualified dispatcher to handle emergency medical calls at a console. You will verify locations, collect critical details, and guide responders using established protocols while maintaining patient confidentiality.

The role involves on-site work, handling high-stress situations, and coordinating EMS resources as needed. Certification prerequisites vary; CPR and ongoing training may be required by the employer.

Qualifications

• High school diploma or equivalent required by many agencies.
• Ability to obtain Emergency Medical Dispatcher certification.
• CPR certification may be required; EMT/paramedic credentials vary by agency.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Calm under pressure

Attention to detail

Emergency medical dispatch

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Barrow, AK is seeking a qualified dispatcher to handle emergency medical calls at a console. You will verify locations, collect critical details, and guide responders using established protocols while maintaining patient confidentiality.

The role involves on-site work, handling high-stress situations, and coordinating EMS resources as needed. Certification prerequisites vary; CPR and ongoing training may be required by the employer.