Public Safety Dispatcher & Telecommunicator – Dynamic Role

Public Safety Dispatch Network; Utqiaġvik (AK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

Public Safety Dispatch Network in Barrow, AK seeks dedicated dispatchers/telecommunicators to join our unified public safety communications team. You will handle emergency and nonemergency calls, verify locations, classify requests, and operate CAD, map, and radio systems to coordinate responders.

The role emphasizes accuracy, rapid decision-making, and adherence to agency procedures in a high-stress environment. Training and certifications vary by service area.

Qualifications

• Typing accuracy and active listening are essential.
• Clear communication under pressure is required.
• Certifications depend on services handled and jurisdiction’s standards.
• Applicants must meet background screening and training requirements.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD software

Radio systems

CAD systems

Job description

Public Safety Dispatch Network in Barrow, AK seeks dedicated dispatchers/telecommunicators to join our unified public safety communications team. You will handle emergency and nonemergency calls, verify locations, classify requests, and operate CAD, map, and radio systems to coordinate responders.

The role emphasizes accuracy, rapid decision-making, and adherence to agency procedures in a high-stress environment. Training and certifications vary by service area.