EMS Emergency Dispatcher — 24/7 Critical Call Center

County Emergency Communications; May (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Texas seeks an Emergency Dispatcher to handle medical emergency calls, confirm locations and details, and coordinate ambulance responses. The role requires calm communication, accurate data gathering, and adherence to dispatch protocols.

CPR certification is often required; EMT or paramedic credentials vary by vacancy. The job may include overnight shifts, weekends, holidays, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication

Active listening

Education

High school diploma

CPR certification

Job description

County Emergency Communications in Texas seeks an Emergency Dispatcher to handle medical emergency calls, confirm locations and details, and coordinate ambulance responses. The role requires calm communication, accurate data gathering, and adherence to dispatch protocols.

CPR certification is often required; EMT or paramedic credentials vary by vacancy. The job may include overnight shifts, weekends, holidays, and overtime.