Emergency Communications Dispatcher – Calm, Critical Response

Emergency Telecommunicator Services; Dermott (AR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Professional training

Job summary

Emergency Telecommunicator Services in Dermott, AR seeks a 911 Emergency Dispatcher to connect callers with police, fire, or EMS, gather critical details, and coordinate responders. The role requires calm, precise communication and the ability to manage multiple systems under pressure.

You will verify locations, document changes, and relay information according to agency procedures while maintaining confidentiality and accurate records. Training and overtime may apply.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Dermott, AR seeks a 911 Emergency Dispatcher to connect callers with police, fire, or EMS, gather critical details, and coordinate responders. The role requires calm, precise communication and the ability to manage multiple systems under pressure.

You will verify locations, document changes, and relay information according to agency procedures while maintaining confidentiality and accurate records. Training and overtime may apply.