911 Emergency Dispatcher: Calm, Critical Calls & Rapid Response

County Emergency Communications; Pulaski (VA); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in Pulaski, VA seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate resources. You will receive calls, gather critical information, confirm locations, and relay accurate details through multiple systems.

The role requires calm communication, quick thinking, and the ability to manage shifting priorities while complying with agency procedures and certifications. Training and varied shift schedules are common.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants.
• Certifications may be required depending on the agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority per agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responders as circumstances change
• Maintain records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or equivalent

Tools

CAD systems

Job description

County Emergency Communications in Pulaski, VA seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate resources. You will receive calls, gather critical information, confirm locations, and relay accurate details through multiple systems.

The role requires calm communication, quick thinking, and the ability to manage shifting priorities while complying with agency procedures and certifications. Training and varied shift schedules are common.