911 Emergency Dispatcher — Calm, Critical Communications

911 Emergency Communications; Tazewell (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

911 Emergency Communications in North Tazewell, VA seeks an emergency dispatcher who connects callers with responders, gathers essential information, and coordinates police, fire, or medical resources per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while verifying incident locations and updating responses. On-site, full-time work with rotating shifts and overtime as needed.

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch responders when assigned to radio operations
• Monitor radio traffic and update responders as circumstances change
• Provide caller instructions within training and certification
• Maintain records and protect confidential information

Skills

Typing speed

Active listening

Clear speech

Basic computer proficiency

Education

High School Diploma or GED

Job description

911 Emergency Communications in North Tazewell, VA seeks an emergency dispatcher who connects callers with responders, gathers essential information, and coordinates police, fire, or medical resources per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while verifying incident locations and updating responses. On-site, full-time work with rotating shifts and overtime as needed.