911 Emergency Dispatcher: Calm, Life-Saving Coordination

County Emergency Communications; Collettsville (NC); Sur place; USD 35 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health coverage

Paid leave

Professional training

Résumé du poste

County Emergency Communications in Collettsville, NC seeks a 911 Emergency Dispatcher to connect callers with public safety responders and manage critical information. The role requires calm, accurate communication, fast decision-making, and multi-system coordination across police, fire, and medical resources.

The position may involve overnight and weekend shifts, overtime, and strict adherence to agency procedures.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Connaissances

Active listening

Typing speed

Clear speech

Basic computer proficiency

Organizational skills under pressure

Formation

High school diploma or equivalency

Outils

Computer-aided dispatch (CAD) systems

Description du poste

County Emergency Communications in Collettsville, NC seeks a 911 Emergency Dispatcher to connect callers with public safety responders and manage critical information. The role requires calm, accurate communication, fast decision-making, and multi-system coordination across police, fire, and medical resources.

The position may involve overnight and weekend shifts, overtime, and strict adherence to agency procedures.