911 Emergency Dispatcher: Calm, Critical-Calls Operator

911 Emergency Communications; Novice (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Shift differentials

Overtime compensation

Job summary

911 Emergency Communications is seeking a dispatcher in Novice, TX to connect urgent callers with police, fire, or medical responders. The role requires calm communication, precise data collection, and coordination across multiple systems.

Responsibilities include taking emergency and nonemergency calls, confirming details, entering data into CAD, and relaying information to responders. A high school diploma is commonly required, with some agencies seeking prior experience or certifications.

Qualifications

• High school diploma or equivalent commonly required
• Ability to type accurately and listen actively
• Clear speaking and communication under pressure

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch responders when assigned to radio operations
• Monitor radio traffic and update responders as circumstances change
• Provide caller instructions within training/certification limits
• Maintain records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer literacy

Education

High school diploma or equivalent

Tools

CAD/Computer-aided dispatch systems

Job description

911 Emergency Communications is seeking a dispatcher in Novice, TX to connect urgent callers with police, fire, or medical responders. The role requires calm communication, precise data collection, and coordination across multiple systems.

Responsibilities include taking emergency and nonemergency calls, confirming details, entering data into CAD, and relaying information to responders. A high school diploma is commonly required, with some agencies seeking prior experience or certifications.