911 Emergency Dispatcher - Make a Difference

Emergency Telecommunicator Services; Montague (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Turners Falls, MA seeks a calm, accurate 911 Dispatcher to join our on-site team. You will answer emergency and non-emergency calls, verify locations, coordinate responders, and enter details into dispatch systems while maintaining confidentiality and composure under pressure.

The role requires strong listening, typing speed, clear speech, and the ability to organize information across multiple screens and agencies.

Qualifications

• High school diploma or equivalent required.
• Strong typing, listening, and communication skills essential.
• Ability to stay organized under pressure and multitask.

Responsibilities

• Answer emergency and non-emergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Job description

911 Emergency Dispatcher Opportunities in Turners Falls

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

Position Details

• Duty Location: {airport_name}, Turners Falls, MA
• Employer: The hiring public safety agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessments
• Complete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

• Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance services, and professional training.
• Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.