911 Emergency Dispatcher — Calm, Coordinated Crisis Response

911 Emergency Communications; Redmon (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Redmon, IL seeks an emergency dispatcher to handle calls, verify locations, and coordinate responders. You will manage multiple systems, document details, and relay critical information to police, fire, and medical teams.

The role requires calm communication, attention to detail, and the ability to work in a dynamic, 24/7 environment with shift rotations and overtime as needed.

Qualifications

• High school diploma or GED; relevant certifications may be preferred.
• Excellent listening and communication skills.
• Ability to document accurately and work under pressure.
• Basic computer proficiency and typing ability.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority per agency procedures.
• Enter incident data into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as conditions change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization under压力

Education

High school diploma or GED

Job description

911 Emergency Communications in Redmon, IL seeks an emergency dispatcher to handle calls, verify locations, and coordinate responders. You will manage multiple systems, document details, and relay critical information to police, fire, and medical teams.

The role requires calm communication, attention to detail, and the ability to work in a dynamic, 24/7 environment with shift rotations and overtime as needed.