911 Emergency Dispatcher: Calm, Quick-Response Operator

Emergency Telecommunicator Services; Sabinsville (PA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Sabinsville, PA, seeks skilled 911 Dispatchers to connect callers with police, fire, and medical responders. You will gather essential information, confirm locations, and coordinate resources according to agency procedures.

Applicants should demonstrate calm communication, strong listening abilities, and the capacity to manage multiple systems. Shifts may include overnight, weekends, and overtime depending on the agency.

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants; others may require experience or certifications.
• Certifications may be required depending on agency and appointment type.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidentiality.

Skills

Typing

Active listening

Calm under pressure

Multi-tasking

Education

High school diploma or GED

Tools

CAD systems

Radio operations

Job description

Emergency Telecommunicator Services in Sabinsville, PA, seeks skilled 911 Dispatchers to connect callers with police, fire, and medical responders. You will gather essential information, confirm locations, and coordinate resources according to agency procedures.

Applicants should demonstrate calm communication, strong listening abilities, and the capacity to manage multiple systems. Shifts may include overnight, weekends, and overtime depending on the agency.