911 Call Taker - Start Your Public Safety Career

Public Safety Dispatch Network; Harrison (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Harrison, GA seeks qualified 911 Call Takers to be the first point of contact during emergencies. You will gather essential details, verify locations, and document information for responders.

Responsibilities include answering emergency and non-emergency lines, confirming incident details, using approved questions, and entering data into dispatch software while adhering to procedures. Some positions may require rotating shifts in a 24-hour operation.

Qualifications

• Requires a high school diploma or equivalent.
• Previous customer service or call-center experience is helpful, though not required.
• Strong listening, typing, and communication skills are essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Document information accurately in dispatch software.
• Follow established procedures and escalate as needed.
• Work rotating shifts as required in a 24-hour operation.

Skills

Listening skills

Typing accuracy

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Harrison, GA seeks qualified 911 Call Takers to be the first point of contact during emergencies. You will gather essential details, verify locations, and document information for responders.

Responsibilities include answering emergency and non-emergency lines, confirming incident details, using approved questions, and entering data into dispatch software while adhering to procedures. Some positions may require rotating shifts in a 24-hour operation.