Emergency Call Taker: First-Response Hero in Crises

Public Safety Dispatch Network; Copperhill (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for Copperhill, TN. You will handle emergency and nonemergency calls, confirm locations, and document details for dispatch teams, with training and certification as part of the path.

Shifts may include nights, weekends, and overtime. Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures; assessments determined by agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call processing software

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for Copperhill, TN. You will handle emergency and nonemergency calls, confirm locations, and document details for dispatch teams, with training and certification as part of the path.

Shifts may include nights, weekends, and overtime. Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.