911 Emergency Communications Specialist

Public Safety Dispatch Network; Parmelee (SD); On-site; USD 40,000 - 50,000; Full time

Job summary

Public Safety Dispatch Network in Parmelee, SD seeks 911 Call Takers to listen to emergency calls, ask focused questions, confirm locations, and document information for responders.

The role may involve training for call-taking and dispatch; you will input data into dispatch software, forward information promptly, and follow established procedures. Strong listening, typing, and clear communication are essential.

Qualifications

• Applicants should have a high school diploma or equivalent.
• Strong listening skills and accurate typing are required.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Parmelee, SD seeks 911 Call Takers to listen to emergency calls, ask focused questions, confirm locations, and document information for responders.

The role may involve training for call-taking and dispatch; you will input data into dispatch software, forward information promptly, and follow established procedures. Strong listening, typing, and clear communication are essential.