911 Emergency Communications Specialist

National Public Safety Careers; Hopkinton (NH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Contoocook, NH. You will listen to callers, document details, verify locations, and relay information to dispatch teams in a 24/7 environment.

Candidates commonly hold a high school diploma or equivalent and possess strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and background checks apply. Shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or dispatch experience helpful but not required.
• Strong listening, typing, and communication abilities.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Contoocook, NH. You will listen to callers, document details, verify locations, and relay information to dispatch teams in a 24/7 environment.

Candidates commonly hold a high school diploma or equivalent and possess strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and background checks apply. Shifts may include nights, weekends, and overtime.