911 Emergency Dispatcher - Calm, Precise Crisis Communications

Emergency Telecommunicator Services; Forrest City (AR); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime pay

Job summary

Emergency Telecommunicator Services in Arkansas City, AR seeks an 911 Emergency Dispatcher to connect callers with responders and manage information across multiple systems. The role requires calm communication, accurate data entry into CAD, and coordination with police, fire, or EMS per agency procedures.

Responsibilities include answering emergency and nonemergency calls, confirming incident details, and dispatching appropriate responders.

Qualifications

• High school diploma or equivalent required.
• Some agencies require experience or certifications.
• Typing accuracy, listening, and organization under pressure.

Responsibilities

• Answer emergency and nonemergency calls in the service area.
• Confirm addresses, callback numbers, incident details, safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident data into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Computer skills

Information organization

Education

High school diploma or equivalent

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Arkansas City, AR seeks an 911 Emergency Dispatcher to connect callers with responders and manage information across multiple systems. The role requires calm communication, accurate data entry into CAD, and coordination with police, fire, or EMS per agency procedures.

Responsibilities include answering emergency and nonemergency calls, confirming incident details, and dispatching appropriate responders.