Lateral 911 Communications Specialist

National Police; Loveland, Northern (CO, KY); Hybrid; USD 42,000 - 59,000; Full time

Job summary

National Police in Loveland, CO is seeking qualified applicants for the 911 Communications Specialist role at the Loveland Emergency Communications Center. The position provides emergency and non-emergency radio communication, dispatch service, and CAD reporting for multiple agencies.

You will handle 911 and non-emergency calls, dispatch responders, monitor radios, maintain logs, and ensure safety and compliance in a fast-paced, shift-based environment that may include overtime.

Qualifications

• Operate integrated CAD, radio, and phone systems.
• Be a call taker and dispatcher for police, fire, and EMS.
• EMD certification required.
• High School Diploma or GED required.
• Safety-sensitive position; subject to drug/alcohol screening.

Responsibilities

• Answer emergency and non-emergency calls on 911 and business lines.
• Dispatch appropriate emergency and non-emergency personnel.
• Prioritize calls based on urgency and unit availability.
• Monitor radio transmissions for accuracy and safety.
• Maintain CAD logs with call times and response data.
• Relay information from state and nationwide systems to personnel.
• Track locations and status of responding units.
• Monitor alarms and notifications from third parties.
• Monitor regional radio channels for info and operations.
• Prepare and maintain warrant and NCIC/CCIC records.
• Complete special reports and other administrative tasks.
• Operate manual dispatching when systems fail.
• Perform additional duties as required.
• Overtime may be required; 24-hour operations.

Skills

Call taking

Dispatching

CAD operations

Radio operations

Emergency response

Education

High School Diploma or GED

Tools

CAD/Radio/Phone system

Job description

Salary: $36.5829/ hr

Position Summary

The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non-emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Rescue Authority, Berthoud Fire Protection District, Thompson Valley EMS and other contracted agencies.

Essential Functions

• Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions.
• Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints.
• Prioritize calls based upon nature of request for services, availability of units, and other pertinent information.
• Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel.
• Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data.
• Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel.
• Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response.
• Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel.
• Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes.
• Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records.
• Complete special reports, projects and other administrative assignments as required.
• Operate a manual dispatching system when automatic systems are not functioning or when necessary.
• Perform other related duties as required and assigned.
• May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and order-in coverage.

Requirements

• Must have operated an integrated CAD, radio, and phone system with multiple screens.
• Must be a call taker and dispatcher for police, fire, and EMS.
• Must be EMD certified.
• High School Diploma or GED required.
• Safety Sensitive-drug/alcohol