Emergency Communications Operator (911 Dispatcher)

Larimer County Department of Health and Environment; Colorado; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Employee assistance program

Disability insurance

401(a) match

457(b) deferred comp

Job summary

Larimer County Sheriff's Office is seeking skilled Emergency Communications Operators (9-1-1 Dispatchers) to join a dedicated team. This full-time, in-person role requires precision, compassion, and strong listening and communication abilities.

You will handle 9-1-1 and non-emergency calls, dispatch emergency personnel, maintain radio contact, manage data, and support life-saving operations while working rotating day and night shifts.

Qualifications

• Must type 40 wpm with accuracy.
• High school diploma or GED required.
• Possession of, or ability to obtain, CPR and EMD certification required.

Responsibilities

• Receive incoming 9-1-1 hardwire and cellular telephone calls, non-emergency phone calls, inter-office phone calls, and ring-down lines; obtain pertinent information, prioritize calls, take messages for duty personnel, and transfer callers.
• Dispatch necessary emergency personnel, including law enforcement units, fire departments, ambulance departments, and other agencies as needed.
• Maintain radio contact with units on assignments.
• Send, receive, record, and disseminate teletype information from the state and national computer; maintain NCIC/CCIC certification.
• Enter data into computer systems or databases; look up information in the database; create basic word processor documents and enter data into spreadsheets; use email to communicate.
• Read maps and verbally describe detailed directions via radio or phone.
• Maintain access and dissemination of confidential information.
• Perform extensive computer work for criminal histories, background checks, previous contacts, warrants, officer safety information, etc.
• Monitor building security alarm system, national warning phone, radio equipment, phone equipment, and all other essential job-related equipment.
• Compile data and maintain records of emergency records, equipment and personnel dispatched, and dispositions of emergencies.
• Coordinate search and rescue efforts, disaster emergencies, motorized patrol units, and prisoner relays.

Skills

Typing speed 40 wpm

Customer service

Communication skills

Attention to detail

Teamwork

Shift work

Education

High school diploma or GED

CPR certification

EMD certification

Job description

One Agency, One Mission: Public Safety

At the Larimer County Sheriff's Office, our dispatchers don't follow the action-we lead it. Every response begins with a calm, steady voice guiding the way. We are looking for skilled listeners and communicators to join our team as

Overview

One Agency, One Mission: Public Safety

At the Larimer County Sheriff's Office, our dispatchers don't follow the action-we lead it. Every response begins with a calm, steady voice guiding the way. We are looking for skilled listeners and communicators to join our team as Emergency Communications Operators (9-1-1 Dispatchers) .

When every second matters, our team steps in with precision, compassion, and a fierce commitment to the people we serve. This career isn't just a headset and console...it is the heartbeat of public safety, directing life safety with extraordinary care. We serve a bold, resilient community-and we're looking for people who reflect that spirit.

Job Details

This is a full-time, in-person position. Shift work is required, including working days, nights, weekends, and holidays.

• Starting pay range for this position is $33.8351 - $40.6021/hour.

Responsibilities

What you'll be doing:

• Receive incoming 9-1-1 hardwire and cellular telephone calls, non-emergency phone calls, inter-office phone calls, and ring-down lines; obtain pertinent information, prioritize calls, take messages for duty personnel, and transfer callers.
• Dispatch necessary emergency personnel, including law enforcement units, fire departments, ambulance departments, and other agencies as needed.
• Maintain radio contact with units on assignments.
• Send, receive, record, and disseminate teletype information from the state and national computer; maintain NCIC/CCIC certification.
• Enter data into computer systems or databases; look up information in the database; create basic word processor documents and enter data into spreadsheets; use email to communicate.
• Read maps and verbally describe detailed directions via radio or phone.
• Maintain access and dissemination of confidential information.
• Perform extensive computer work for criminal histories, background checks, previous contacts, warrants, officer safety information, etc.
• Monitor building security alarm system, national warning phone, radio equipment, phone equipment, and all other essential job-related equipment.
• Compile data and maintain records of emergency records, equipment and personnel dispatched, and dispositions of emergencies.
• Coordinate search and rescue efforts, disaster emergencies, motorized patrol units, and prisoner relays.

View the full job description at https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Emergency_Communications_Operator

What We're Looking For

• Proven track record of upholding honesty and integrity in decision-making.
• Excellent customer service and communication skills.
• Self-motivated, quick learner with extreme attention to detail while embracing technology.
• Someone who can routinely keep track of and finish multiple tasks in a fast-paced environment.
• Willing to work shift work and overtime.

Qualifications

We encourage you to think about your unique background and skills before applying. People often underestimate how their experiences match up with a role’s needs. We encourage you to apply if you meet the minimum qualifications and believe your skills and perspective can add value to this position.

• Must be able to type 40 wpm with accuracy
• High school diploma or GED required
• Possession of, or ability to obtain, CPR and EMD certification required

Benefits

For all temporary positions, sick leave and our Employee Assistance Program are available, and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Accounts / Health Savings Account
• Short and Long-Term Disability.
• Employee Assistance Program
• Basic Life/Accidental Death & Dismemberment
• Accident Insurance
• Critical Illness Insurance
• Retirement Plan 401(a) with employer match.
• 457(b) Deferred Compensation.
• Paid time off, including vacation, sick, and holidays.

Dive deeper into the details by visiting https://www.larimer.gov/hr/benefits .

Supplemental Information

Schedule

Current shifts: 6 am-4 pm/ 10 am-8 pm/ 4 pm-2 am/ 8 pm-6 am, working one end of the week or the alternate (Sun-Wed) or (Wed-Sun). In the event of an emergency like a wildfire, shifts can go to 12-hour schedules. Schedules are subject to change.

Hiring process steps include, but are not limited to

• Complete online application
• Typing test
• Online simulation test
• Pre-Employment Questionnaire
• Oral board interview
• Full background investigation
• Sit-along in Dispatch
• Polygraph examination
• Leadership interview
• Written psychological exam
• Pre-employment medical exam and drug screen
• Leadership final approval

Applicants Must Meet All Of The Following

• Must be legally authorized to work in the United States
• Cannot have a felony conviction
• No convictions involving domestic violence
• No use of illegal drugs within the past five years

An offer of employment is contingent upon the successful completion of required pre-employment checks and testing. As marijuana is an illegal substance under federal law, testing positive for marijuana (medical or otherwise) or any other substance for which the county tests will result in the contingent offer of employment being revoked. Successful completion of the drug screen is defined as obtaining a negative result. The Sheriff’s Office prohibits possession and use of marijuana by employees under any circumstances and expects employees to comply with federal law.

To be considered, you must obtain a Letter of Support from your chain of command and submit it with your application by 11:59 pm on the close of the job posting date. Please use the following process for your Letter of Support:

• Submit your Letter of Intent to your direct supervisor.
• Your direct supervisor will then write a Letter of Support and route that Letter of Support through your chain of command.
• Your next-level supervisor/manager endorses your direct supervisor's Letter of Support.
• Your mid-level manager then endorses your Letter of Support.
• Your Division Commander then endorses your Letter of Support.
• Submit your fully endorsed Letter of Support along with your application.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.