911 Emergency Communications Operator

Public Safety Dispatch Network; Silver Spring (MD); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Retirement Contributions

Paid Leave

Employee Assistance Program

Continued Training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Takoma Park, MD to handle emergency and nonemergency calls, confirm locations, and relay information to dispatch teams. The role requires careful questioning, accurate data entry, and calm communication under pressure.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal skills. Training, background checks, and ongoing certifications are typical components of employment in this field.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are needed.
• Customer service, telephone support, or public safety experience is helpful though not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or GED

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Takoma Park, MD to handle emergency and nonemergency calls, confirm locations, and relay information to dispatch teams. The role requires careful questioning, accurate data entry, and calm communication under pressure.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal skills. Training, background checks, and ongoing certifications are typical components of employment in this field.