Emergency Call Taker & Dispatcher

Public Safety Dispatch Network; Fairfax (OK); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Fairfax, OK is seeking dedicated 911 Call Takers to join a municipal or regional emergency communications team. You will listen carefully, confirm locations, and document critical details to support responders.

The role emphasizes precise typing, clear verbal communication, and following structured procedures. On-the-job training and required certifications may be provided, with shifts including nights and weekends.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and clear verbal communication.
• Ability to type accurately and follow structured procedures.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Fairfax, OK is seeking dedicated 911 Call Takers to join a municipal or regional emergency communications team. You will listen carefully, confirm locations, and document critical details to support responders.

The role emphasizes precise typing, clear verbal communication, and following structured procedures. On-the-job training and required certifications may be provided, with shifts including nights and weekends.