911 Emergency Communications Operator

National Public Safety Careers; Collegeville Township (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers is seeking qualified 911 Call Taker applicants for a position located in Collegeville, MN. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

Ideal candidates have strong listening and typing skills, clear communication, and the ability to follow structured procedures. The job includes on-site work with potential shift rotation and training requirements.

Qualifications

• High school diploma or equivalent required; relevant customer service/public safety experience helpful.
• Strong listening skills and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of situations.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival guidance only within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified 911 Call Taker applicants for a position located in Collegeville, MN. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

Ideal candidates have strong listening and typing skills, clear communication, and the ability to follow structured procedures. The job includes on-site work with potential shift rotation and training requirements.