911 Emergency Communications Dispatcher

Regional 911 Intake Solutions; Davis City (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Davis City, IA, seeks 911 Call Takers to support emergency communications. You will verify locations, gather essential information, and relay details to responders to ensure rapid, accurate coordination.

Expect rotating shifts, headset-driven work, and adherence to structured procedures. A high school diploma or equivalent is commonly required; employers provide training and certifications as needed.

Qualifications

• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Davis City, IA, seeks 911 Call Takers to support emergency communications. You will verify locations, gather essential information, and relay details to responders to ensure rapid, accurate coordination.

Expect rotating shifts, headset-driven work, and adherence to structured procedures. A high school diploma or equivalent is commonly required; employers provide training and certifications as needed.