911 Call Taker: Immediate Impact in Emergency Communications

Regional 911 Intake Solutions; Edmonson (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

Regional 911 Intake Solutions in Edmonson, TX seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency lines. You will verify locations, gather caller details, and follow standardized questions to assess urgency.

You will input data into dispatch software and relay information promptly to dispatch teams. Applicants should have a high school diploma or equivalent and exhibit excellent listening, typing accuracy, and clear verbal communication.

Qualifications

• Strong listening and typing skills are essential.
• Ability to follow structured dispatch procedures.
• Experience in call-taking or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Accurate typing

Active listening

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Edmonson, TX seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency lines. You will verify locations, gather caller details, and follow standardized questions to assess urgency.

You will input data into dispatch software and relay information promptly to dispatch teams. Applicants should have a high school diploma or equivalent and exhibit excellent listening, typing accuracy, and clear verbal communication.