Emergency 911 Call Taker — Be the Calm in Crises

Public Safety Dispatch Network; Hallett (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Public Safety Dispatch Network in Hallett, OK is seeking qualified 911 Call Takers to support emergency services. The role involves answering both emergency and nonemergency calls, confirming locations, and documenting critical details for dispatch teams.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training and certifications will be provided as part of the onboarding process.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Hallett, OK is seeking qualified 911 Call Takers to support emergency services. The role involves answering both emergency and nonemergency calls, confirming locations, and documenting critical details for dispatch teams.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training and certifications will be provided as part of the onboarding process.