911 Emergency Call Taker — Fresno

Public Safety Dispatch Network; Fresno (CA); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Fresno is seeking dedicated 911 Call Takers to interview callers, verify locations, and document details for responders. You'll work in a fast-paced environment, using structured questions to assess urgency and route information to the appropriate units.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow procedures.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete assessments as required.

Responsabilités

• Answer incoming emergency calls and assign non-emergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Active listening

Typing

Verbal communication

Follow procedures

Formation

High school diploma or equivalent

Description du poste

Public Safety Dispatch Network in Fresno is seeking dedicated 911 Call Takers to interview callers, verify locations, and document details for responders. You'll work in a fast-paced environment, using structured questions to assess urgency and route information to the appropriate units.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow procedures.