911 Call Taker — Calm, Precise First Responder

Public Safety Dispatch Network; King and Queen Court House (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in King and Queen Court House, VA seeks 911 Call Takers who are the first point of contact for emergencies. You ask focused questions, confirm locations, and document information for responders.

The role may involve rotating shifts, nights, weekends, and overtime. A high school diploma is commonly required, with background checks and training. Dispatch software is used to enter and forward incident details.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.
• Customer service or dispatch experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in King and Queen Court House, VA seeks 911 Call Takers who are the first point of contact for emergencies. You ask focused questions, confirm locations, and document information for responders.

The role may involve rotating shifts, nights, weekends, and overtime. A high school diploma is commonly required, with background checks and training. Dispatch software is used to enter and forward incident details.