911 Emergency Call Taker – First-Response Communications

Regional 911 Intake Solutions; Oakland Park (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Oakland, FL is seeking 911 Call Takers to be the first contact for emergency reporting. You will collect essential information, confirm locations, and enter data into dispatch systems while following established procedures.

The role emphasizes strong listening, accurate typing, and clear communication. Training and certifications will be provided to ensure proper pre-arrival instructions and effective incident handling.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Oakland, FL is seeking 911 Call Takers to be the first contact for emergency reporting. You will collect essential information, confirm locations, and enter data into dispatch systems while following established procedures.

The role emphasizes strong listening, accurate typing, and clear communication. Training and certifications will be provided to ensure proper pre-arrival instructions and effective incident handling.