911 Call Taker: Critical Public Safety Role

Regional 911 Intake Solutions; Oakland Park (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Oakland Park, FL is seeking Call Takers to be the first point of contact during emergencies. You will confirm locations, collect caller information, and log data for dispatch coordination.

Work includes answering calls, documenting details in systems, and following approved procedures to assist responders. A high school diploma is commonly required, along with strong listening and accurate typing abilities. Training and certifications may be required.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Enter accurate details into call-processing or dispatch software and forward to the appropriate team.
• Use approved questions to identify urgency and provide pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma

Job description

Regional 911 Intake Solutions in Oakland Park, FL is seeking Call Takers to be the first point of contact during emergencies. You will confirm locations, collect caller information, and log data for dispatch coordination.

Work includes answering calls, documenting details in systems, and following approved procedures to assist responders. A high school diploma is commonly required, along with strong listening and accurate typing abilities. Training and certifications may be required.