911 Emergency Call Taker – Dispatch & Support

Regional 911 Intake Solutions; East Lyme (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Niantic, CT is seeking 911 Call Takers to be the first point of contact for emergencies. Duties include gathering information, confirming locations, and documenting details for dispatch teams. The role may involve rotating shifts and weekend work, with 24-hour operations typical in many centers.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Dispatch experience is helpful but not always required.

Qualifications

• High school diploma or equivalent commonly required.
• Previous customer service, telephone support, or public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Ability to follow structured procedures and complete assessments.
• Strong listening and typing skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Niantic, CT is seeking 911 Call Takers to be the first point of contact for emergencies. Duties include gathering information, confirming locations, and documenting details for dispatch teams. The role may involve rotating shifts and weekend work, with 24-hour operations typical in many centers.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Dispatch experience is helpful but not always required.