911 Call Taker: Frontline Emergency Support Specialist

Regional 911 Intake Solutions; Stonington (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Pawcatuck, CT seeks a Call Taker to respond to emergency and nonemergency lines, verify locations, and document information for responders.

Candidates should have strong listening, accurate typing, clear communication, and the ability to follow established procedures; prior dispatch experience is not always required.

The role involves shift work, including nights and weekends, with training and certifications provided.

Qualifications

• High school diploma or GED required; customer service or public safety experience helpful.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures and operate under stress.

Responsibilities

• Answer incoming emergency calls and nonemergency lines
• Confirm incident location and caller information
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward information to dispatch promptly
• Provide pre-arrival instructions within training

Skills

Active listening

Accurate typing

Clear verbal communication

Ability to follow structuredProcedures

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Pawcatuck, CT seeks a Call Taker to respond to emergency and nonemergency lines, verify locations, and document information for responders.

Candidates should have strong listening, accurate typing, clear communication, and the ability to follow established procedures; prior dispatch experience is not always required.

The role involves shift work, including nights and weekends, with training and certifications provided.