911 Dispatcher - Real-Time Public Safety Coordinator

County Emergency Communications; Placentia (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

County Emergency Communications in Placentia, CA seeks a 911 Emergency Dispatcher to connect callers with police, fire, or EMS responders. The role involves calming communication, gathering critical information, and coordinating resources according to agency procedures.

The position requires accurate typing, active listening, clear speech, basic computer skills, and the ability to organize information under pressure.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants, others require testing or training.
• Useful skills include accurate typing and active listening.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority and relay information to responders
• Enter incident information into dispatch systems
• Dispatch appropriate responders as needed
• Monitor radio traffic and update personnel as situations change
• Provide caller instructions within training and certification
• Maintain records and protect confidential information

Skills

Active listening

Accurate typing

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

County Emergency Communications in Placentia, CA seeks a 911 Emergency Dispatcher to connect callers with police, fire, or EMS responders. The role involves calming communication, gathering critical information, and coordinating resources according to agency procedures.

The position requires accurate typing, active listening, clear speech, basic computer skills, and the ability to organize information under pressure.