911 Dispatcher: Critical Emergency Call Taker

Public Safety Dispatch Network; Waconia (MN); On-site; USD 36,000 - 56,000; Full time

Job summary

Public Safety Dispatch Network in Waconia, MN is seeking 911 Call Takers to join our emergency communications team. You will answer calls, verify locations, and enter data into dispatch software, supporting first responders with precise information and guidance.

The role emphasizes listening, clear verbal communication, and adherence to procedures, with training leading to required certifications and ongoing performance evaluations.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and complete assessments as defined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Waconia, MN is seeking 911 Call Takers to join our emergency communications team. You will answer calls, verify locations, and enter data into dispatch software, supporting first responders with precise information and guidance.

The role emphasizes listening, clear verbal communication, and adherence to procedures, with training leading to required certifications and ongoing performance evaluations.