911 Dispatcher: Calm Under Pressure, Coordinating Responders

County Emergency Communications; Medford (OR); Presencial; USD 55.000 - 70.000; Jornada completa

Descripción de la vacante

County Emergency Communications in Phoenix (OR) is seeking a 911 Emergency Dispatcher to connect callers with responders, gather essential information, confirm incident locations, and relay accurate details across multiple systems. You will answer emergency and nonemergency calls, assess priorities, enter data into CAD, and coordinate with police, fire, and EMS per agency procedures.

The role may involve overnight shifts, weekends, holidays, and required overtime; candidates should have a high

Formación

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Some require previous emergency communications experience or current certifications.
• Typing, listening, clear speech, and organizing information under pressure are useful.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidentiality.

Conocimientos

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Educación

High school diploma or equivalent

Herramientas

Computer-aided dispatch (CAD) systems

Descripción del empleo

County Emergency Communications in Phoenix (OR) is seeking a 911 Emergency Dispatcher to connect callers with responders, gather essential information, confirm incident locations, and relay accurate details across multiple systems. You will answer emergency and nonemergency calls, assess priorities, enter data into CAD, and coordinate with police, fire, and EMS per agency procedures.

The role may involve overnight shifts, weekends, holidays, and required overtime; candidates should have a high