911 Dispatcher – Coordinate Life-Saving Responders

County Emergency Communications; Oregon; On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in Oregon is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate life‑saving resources following agency procedures. You will handle emergency and nonemergency calls, verify locations, gather incident details, and relay accurate information while monitoring multiple radio and computer systems.

The role requires calm, efficient communication under pressure and strict attention to privacy and protocols.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer skills

Information organization

Education

High school diploma or GED

Job description

County Emergency Communications in Oregon is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate life‑saving resources following agency procedures. You will handle emergency and nonemergency calls, verify locations, gather incident details, and relay accurate information while monitoring multiple radio and computer systems.

The role requires calm, efficient communication under pressure and strict attention to privacy and protocols.