911 Emergency Dispatcher - Calm, Critical-Response Operator

911 Emergency Communications; Sierra Vista (AZ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Cochise, AZ seeks a dedicated Dispatcher to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, verify locations, and coordinate resources while maintaining calm under pressure.

Candidates typically have a high school diploma, strong typing and listening skills, and the ability to manage multiple screens and radios. Shifts may include nights, weekends, holidays, with overtime and rotating schedules.

Qualifications

• Must have strong typing speed and accuracy.
• Ability to listen carefully and extract important details.
• Calm, clear communication under pressure and multitasking across systems.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers and incident details.
• Assess priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor radio traffic as incidents evolve.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidentiality.

Skills

Active listening

Typing

Clear communication

Education

High school diploma or GED

Job description

911 Emergency Communications in Cochise, AZ seeks a dedicated Dispatcher to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, verify locations, and coordinate resources while maintaining calm under pressure.

Candidates typically have a high school diploma, strong typing and listening skills, and the ability to manage multiple screens and radios. Shifts may include nights, weekends, holidays, with overtime and rotating schedules.