911 Dispatcher: Calm, Quick-Decision Communicator

Emergency Telecommunicator Services; Luzerne Township (PA); In loco; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement benefits

Paid leave

Employee assistance services

Professional training

Descrizione del lavoro

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers to connect callers with public safety responders in Hiller, PA. The role involves handling emergency and nonemergency calls, confirming locations and details, and coordinating responders according to procedures.

Candidates should maintain calm communication, document evolving incidents, and operate multiple dispatch systems. Shift schedules, potential overtime, and background checks are typical requirements for this

Competenze

• High school diploma or equivalent required; some agencies seek entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, and organizing information under pressure.
• Official announcement determines testing scores, experience, and training deadlines.

Mansioni

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using standard questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidential information.

Conoscenze

Active listening

Typing

Clear speech

Basic computer proficiency

Multitasking

Formazione

High school diploma

Strumenti

CAD systems

Headset equipment

Radio operations

Descrizione del lavoro

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers to connect callers with public safety responders in Hiller, PA. The role involves handling emergency and nonemergency calls, confirming locations and details, and coordinating responders according to procedures.

Candidates should maintain calm communication, document evolving incidents, and operate multiple dispatch systems. Shift schedules, potential overtime, and background checks are typical requirements for this