911 Dispatcher: Calm, Precise Help in Urgent Calls

911 Emergency Communications; Tatamy (Northampton County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications is seeking an Emergency Dispatcher in Tatamy, PA. You will handle emergency and nonemergency calls, confirm locations and details, and coordinate police, fire, and medical responders.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. A high school diploma or GED is typically required; some agencies may require prior experience or certifications.

Qualifications

• High school diploma or GED commonly required.
• Typing, listening, clear speech, basic computer skills.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when required.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma / GED

Job description

911 Emergency Communications is seeking an Emergency Dispatcher in Tatamy, PA. You will handle emergency and nonemergency calls, confirm locations and details, and coordinate police, fire, and medical responders.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. A high school diploma or GED is typically required; some agencies may require prior experience or certifications.