911 Dispatcher: Calm, Precise Caller Support - Full Benefits

County Emergency Communications; Ekron (KY); Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime pay

Résumé du poste

County Emergency Communications in Ekron, KY seeks an emergency dispatcher to connect callers with responders. You will handle urgent and routine calls, verify locations, and relay critical information to police, fire, and medical teams.

The role requires calm communication, accuracy, and effective use of multiple dispatch systems. Responsibilities include confirming incident details, entering data into dispatch software, and coordinating responders while managing dynamic priorities.

Qualifications

• High school diploma or equivalent required; some agencies may require experience or certifications.
• Typing accurately, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Connaissances

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Formation

High school diploma

Description du poste

County Emergency Communications in Ekron, KY seeks an emergency dispatcher to connect callers with responders. You will handle urgent and routine calls, verify locations, and relay critical information to police, fire, and medical teams.

The role requires calm communication, accuracy, and effective use of multiple dispatch systems. Responsibilities include confirming incident details, entering data into dispatch software, and coordinating responders while managing dynamic priorities.