911 Dispatcher: Calm, Critical Calls, Rapid Response

Emergency Telecommunicator Services; Windsor (KY); On-site; USD 38,000 - 56,000; Full time

Job summary

Emergency Telecommunicator Services in Windsor, KY, is seeking a 911 dispatcher to connect callers with public safety responders and coordinate police, fire, and EMS resources according to agency procedures.

The role requires calm communication, accurate information gathering, and the ability to manage multiple systems while following established protocols. Training and testing requirements will be set by the hiring agency.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Windsor, KY, is seeking a 911 dispatcher to connect callers with public safety responders and coordinate police, fire, and EMS resources according to agency procedures.

The role requires calm communication, accurate information gathering, and the ability to manage multiple systems while following established protocols. Training and testing requirements will be set by the hiring agency.