911 Dispatcher: Calm, Precise Caller Support & Dispatch

Emergency Telecommunicator Services; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services seeks trained 911 Emergency Dispatchers to connect callers with police, fire, and medical responders in East Boston. The role involves calm communication, precise data collection, and coordination across multiple systems.

You may work extended shifts in a fast-paced environment, handling distressing calls while maintaining confidentiality and accuracy in incident reporting. Training and eligibility requirements apply.

Qualifications

• High school diploma or equivalent required; some agencies may require prior experience or certifications.
• Strong typing speed and accuracy for rapid data entry and incident logging.
• Excellent listening and communication skills under stressful conditions.
• Solid basic computer skills and ability to navigate dispatch software.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority based on procedures and questions.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update teams as incidents evolve.
• Provide instructions within training limits and ensure confidentiality.
• Maintain accurate records and protect sensitive information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma

Job description

Emergency Telecommunicator Services seeks trained 911 Emergency Dispatchers to connect callers with police, fire, and medical responders in East Boston. The role involves calm communication, precise data collection, and coordination across multiple systems.

You may work extended shifts in a fast-paced environment, handling distressing calls while maintaining confidentiality and accuracy in incident reporting. Training and eligibility requirements apply.