911 Dispatcher: Calm, Precise Life-Saving Coordination

Emergency Telecommunicator Services; Derry (NH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in East Derry, NH is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, and coordinate information per agency procedures.

Ideal candidates stay calm under pressure and can manage multiple systems, document details accurately, and follow testing and training requirements. Shift work, overtime, and weekends may apply depending on the assignment.

Qualifications

• High school diploma or equivalent commonly required.
• Accurate typing, active listening, clear speech, and basic computer proficiency.
• Ability to organize information under pressure and follow agency procedures.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Job description

Emergency Telecommunicator Services in East Derry, NH is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, and coordinate information per agency procedures.

Ideal candidates stay calm under pressure and can manage multiple systems, document details accurately, and follow testing and training requirements. Shift work, overtime, and weekends may apply depending on the assignment.